We've Got You Covered

In a busy cash/direct -pay medical practice large quantities of leads are received through email, and phone contact daily. For most administrative medical staff, it is impossible to effectively work the leads, PLUS manage the day to day office workload. New prospective patients fall through the cracks, or are not qualified; which, waste the valuable time of the entire staff including but not limited to the doctor. The patient experience is not optimized and the outcome is mutual dissatisfaction. The prospective patient’s initial contact experience is typically not conducive to encouraging patients to schedule procedures on the first consultation visit. When prospective patients do not schedule procedures during the initial consultation, the likelihood of them scheduling with the practice drops by an average of 50%.

The cash/direct -pay healthcare provider operates a small medical practice business. The requirements necessary to operate a cash-pay medical practice include highly regulated compliance and create a recipe that often leads to low gross profit margins for the practice, and strain on the healthcare provider.

About Us

Elite Med Listings The Elite Solution

Leads are processed through our offsite contact management center equipped with Virtual Patient Coordinators (VPC) trained in a variety of cash/direct-pay medical practice sales. We work with cosmetic surgery, dermatology, hormone therapy, regenerative medical practices and more. Our service is a fit for practices that are 70% or more cash/direct-pay based. We provide lead nurturing and contact management oversight using our proprietary modified CRM (customer relationship management system )combined with quantifiable call center metrics. We provide extended hours, real-time phone transfers, and our extensive qualification process to deliver a better experience for the prospect and a more prepared patient to the practice.

Elite Med Listings is a portfolio of services dedicated to the cash/direct-pay medical sector ensuring an exceptional patient experience while maximizing practice revenue. Elite Med Listings provides solutions to increase gross profit margins while improving the patient experience

Solutions

Current Offerings Include:

EML - The Smart Practices

Elite Med Listings’ The Smart Practices provides a comprehensive insurance and cash-pay virtual practice solution that reduces overhead costs and boosts revenue.

It features a seamless virtual front desk and back-office solution, handled by highly-trained professionals proficient in multiple specialties, providing efficient patient inquiry response, streamlined appointment scheduling, insurance verification/check-in processes, ordering/prescription processing and surgical procedure coordination.
Business management support is also included, such as BCMS/BCP/RMS and enhanced revenue cycle management.
Benefits include improved in-person patient care, reduced overhead costs, increased revenue with improved cash-pay procedures, improved insurance billing and collections, improved employee retention & consistency, change implementation support, and promoted growth.

PACE Sales Management Systems- Premiere, Basic, Chat

Our customized patient engagement management system handles the entire prospective patient process from the first contact with the practice until the time when the patient/ physician relationship is established during the first appointment. We use our sophisticated customized platform to ensure that prospective patients are qualified and informed prior to their first appointment being scheduled with the practice.

Elite Med Sales Training and Consulting

Our customizable sales training and consulting programs focus on specific sales and resolution techniques designed to close more patients in less time. Sales training is available in both custom online platforms as well as on-site within your practice. Monitored online exercises are included as part of our Elite Premiere aftercare program. This ensures that the staff is utilizing the newly acquired techniques and increasing the ROI using Elite Med Sales Training.

Elite Med Crisis Management for Medical Practices

Our crisis management division can prove to be a valuable partner in helping medical practices become prepared and proactive in the face of damages and crises. We offer services such as risk assessment, weak link analysis, business continuity and crisis strategy planning, we can help you create strategies that will limit damage and lessen liabilities surrounding potentially disastrous situations. Through honest communication between us and your practice, we strive to provide the much-needed support for your practice before, during and after a crisis. To learn more about how we can help your practice, download our practice case study and see how we helped one practice in crisis. Let’s work together to identify risks and weaknesses before disaster strikes; it’ll be worth it in the end!

Case Management For Personal Injury Lawyers

Personal injury lawyers face a lot of challenges when managing their cases, and one of the most significant issues they encounter is managing the massive amount of paperwork and medical records involved in their cases. This is where our outsourced virtual case management services come in, providing personal injury lawyers with numerous benefits to improve their chances of winning more cases faster.

One of the primary benefits of outsourcing virtual case management services is flat rate monthly pricing. Personal injury lawyers can avoid paying high hourly rates charged by traditional case managers, which can be a significant financial burden on the firm. Instead,our outsourced virtual case management services offer a flat monthly fee, which is more predictable and manageable for the firm’s budget.

Take the guesswork out of patient conversion.

“Will they show up? Will they move forward and schedule a procedure? Are they prepared?”

What Matters To Cash/Direct -Pay Medical Patients?

Before & After Photos (If applicable)
Ease of Communication with practice
Patient Reviews (online reputation)
Location & Price

Did You Know? Our Research Showed

The average response time to a web lead sent to high volume practices with paid Google advertising in major markets is 2.3 days.
50 % of plastic surgery practices in the top markets using paid Google ads did not respond to our web lead at all
The average patient who completes a website inquiry will take 3 attempts (with three different methods each time; phone, e-mail, text)to contact before setting a qualified consultation appointment with the practice
Patients who do not schedule with your practice during the first consultation are less than 50% likely to do so after the first consultation

Why Choose Us

Improve Results with Elite Med Listings.

What do you get from PACE Sales Management System & Elite Med Sales Training?

A better patient experience increased close rates, and higher gross profit margins for the practice and the provider.

We serve Cash Pay Practices and Insurance Based Practices Transitioning to Cash Pay

Plastic Surgeon

Cosmetic Surgeon

Hormone Therapy

Dermatologist

Medical Weight Loss

Acupuncture Clinic

Infertility Clinic

Lasik Eye Surgery

Regenerative Medicine

Testimonials

What Our Clients Say

Before I go home for the weekend I just wanted to take a minute to thank you and your team for the excellent service you are providing to us and to our patients. On a daily basis, I am asked when I go in the room “are you who I talked to?” They are always very impressed with the time spent with them and the friendly and knowledgeable information they received. I had a patient yesterday that come in with her husband. She was going on and on about how great “her person” was. She told me she wanted a breast lift because her husband was taking her on a big trip to some island. She said the girl she spoke with even looked it up while they were talking and making her appointment. It really does set me up to offer them the confidence that the great service they have already been given will continue throughout their experience. A big thank you to whoever spoke with her, she was very impressed and actually so was I!

Plastic Surgery Center – Georgia

It took about 3 minutes of speaking with Angela Chatterfield to know that she was the perfect match for our office. Angela is smart, funny, articulate, energetic, experienced, organized and extremely knowledgeable. The event we planned together (cleverly named “Forget Fat Tuesday – Join Us for Skinny Wednesday”) was an absolute success! Our patients had fun and learned a lot, which was the goal. Angela’s enthusiasm is without-a-doubt contagious. For any office hosting an event or wanting to improve their patient relations, Angela is the woman for the job.

Plastic and Reconstructive Surgery Practice Office Manager – Newport Beach, CA

I was introduced to Angela Chatterfield by one of my Vendors, which came highly recommended. Angela and her team started working with our practice in November of 2018. She and her team worked on bringing in vetted leads into our practice. Angela screened each patient to make sure they were qualified candidates. Her team ran different promotions every month that helped amp up our leads, which were vetted very successfully in terms of turn our and conversion. She assisted in training new front office and staff and provides. Angela was more than willing to consult in matters above and beyond her contractual duties. Whenever there was time-sensitive matter, Angela would personally handle in lieu of assigning to a staff member. Angela has been a key asset to my business and I would personally recommend her services to anyone.

Board Certified Plastic and Reconstructive Surgeon Newport Beach, CA

Associations We Serve

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