Take the guesswork out of patient conversion.
“Will they show up? Will they move forward and schedule a procedure? Are they prepared?”
Chat Basic Program
Patient Automated Contact Experience
PACE SALES MANAGEMENT SYSTEM – CHAT
PACE (Patient Automated Contact Experience) System
Our Chat program is a fully functional LIVE chat service supported by a sophisticated CRM (customer relationship management system) combined with the technology of a cloud-based telecommunication system using data driven call center metrics to deliver increased revenue, profits and improved patient experience.
GAIN ACCESS TO
– Our fully staffed skilled and trained virtual patient coordinators who are responsible for scheduling qualified prospective patient consultations and providing basic information to prospective patients directly from our live chat on your website.
Information provided includes but is not limited to:
– Cosmetic and other cash/direct pay procedures
– Estimated recovery time
– Attributes of the surgeon
– Preparing prospective patients to schedule procedures the day of their initial consultation – Financing information
– Health restrictions/ requirements and more
– Our award winning certified administrative team who are responsible for managing the schedule for prospective patients, sending practice specific new patient paperwork, automated appointment reminders and confirmations, daily weekly, monthly, quarterly performance reporting, onboarding and online support.
To qualify for the PACE Sales Management Basic – Chat Program
– Accept primarily cash pay patients
Chats are answered in real- time online by our experienced virtual patient coordinators. Our chat system is mobile ready and secure.
Extended hours 8 am – 8 pm Monday – Friday Saturday 9 am – 1 pm (nationwide)
Special pricing for coaching sessions customized for the practice by our sales professionals specializing in aesthetic medical sales
Special pricing for customized online learning platform and modules to support monthly coaching sessions with your practice staff
One flat fee
One flat fee for each qualified consultation appointment scheduled through PACE Sales Management System and seen by the practice – chat
World-class support from the client services team through a self-help ticketing portal that documents and tracks all practice request
IMPROVE PATIENT ENGAGEMENT
- Close more patients in less time
- Improved show rate
- Lower overhead
- Better patient experience; more time spent preparing patients for the initial consultation
- Data supported performance results
- Easy to upload embedded code provided
- Patients can begin chatting right away